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IT Support Specialist

CareersIT Support Specialist

 

reports to:

CIO/COO of IT

Position Purpose

The IT Support Specialist is a support role in the IT Department of McElroy’s Inc. They will provide first-tier support to users with varying technology proficiency. The IT Support Specialist and IT manager will work together to educate and enhance the technology experience of the end user.

essential functions and basic duties

  1. Assist staff with all aspects of using McElroy’s technology. This includes but is not limited to workstations, software, telephones, VPN, printers, scanners, email and mobile services.
  2. Participates in system and network documentation efforts.
  3. Carry out tasks/projects related to the systems and network infrastructure as directed by the IT Manager.
  4. Document and track end user issues and resolutions.
  5. Work with outside vendors for required network and hardware support.
  6. Perform system maintenance in the “off hours” as needed.

qualifications

1. Training, education, or certification:

  • Associates Degree, technical certification (or equivalent experience) in an information technology field.

2. Experience:

  • Two years of working experience with Microsoft Windows and Microsoft Office is required.
  • Understanding of Basic TCP/IP Networking is required.

contacts

Internal Contacts: Has regular contact with McElroy's Inc. employees.

External Contacts: Has contact with outside vendors.

Physical Demands: Exerts up to 10 pounds of force occasionally, and/or negligible amount of force frequently. Involves sitting most of the time, but may involve walking or standing.

Work Environment: Normal office environment with little discomfort due to such factors as noise, heat, dust or other adverse factors.

 

Additional dutes and responsibilities may be added to this job description at any time. This job description does not state or imply that these are the only activities to be performed by the employee(s) occupying this position.

McElroy's Inc. is an employer-at-will.

 

Apply Now
 

IT Support Specialist Application

Please fill out the following fields and attach your resume.

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